Privacy Policy

Last updated: January 1, 2026

At Pixeva, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered photo recognition service. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information you provide directly to us, such as when you create an account, upload photos, or contact us for support.

Personal Information:

  • Name and email address
  • Account credentials
  • Payment information (processed securely by Stripe)
  • Photos you upload to our platform

Automatically Collected Information:

  • Device information and IP address
  • Browser type and settings
  • Usage data and analytics
  • Cookies and similar technologies

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process photos using our AI facial recognition technology
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

AI Processing

Our facial recognition technology processes photos to identify faces and enable photo matching. Face data is encrypted and stored securely, and is automatically deleted when you delete your event or account.

Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • With your consent: We share information when you direct us to do so
  • Service providers: We work with trusted third parties who assist in operating our services
  • Legal requirements: We may disclose information if required by law
  • Business transfers: In connection with a merger, acquisition, or sale of assets

Event Sharing

When you share an event with guests, they can view photos from that event. Guests can only see photos they appear in when using the selfie search feature.

Data Security

We implement industry-standard security measures to protect your data:

  • All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Face embeddings are stored separately from photos
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Secure data centers with SOC 2 compliance

We cannot guarantee absolute security, but we continuously work to protect your information.

Data Retention

We retain your information for as long as your account is active or as needed to provide services:

Data TypeRetention Period
Account dataUntil you delete your account
Event data30 days (Free), 90 days (Pro), 1 year (Business)
Face dataDeleted when event is deleted
Guest selfiesDeleted immediately after processing

You can request deletion of your data at any time by contacting us or through your account settings.

Your Rights

Depending on your location, you may have the following rights:

Access

Request a copy of your personal data

Correction

Update or correct inaccurate data

Deletion

Request deletion of your data

Portability

Receive your data in a portable format

Objection

Object to certain processing activities

Restriction

Request limited processing of your data

To exercise these rights, contact us at privacy@pixeva.co or use the settings in your account dashboard.

Cookies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Understand how you use our services
  • Improve our platform

You can control cookies through your browser settings. For more details, see our Cookie Policy.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Address

Pixeva Inc., 110 Sun King Crescent, Barrie, ON L4N 0H7, Canada

For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@pixeva.co.