Last updated: January 1, 2026
At Pixeva, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered photo recognition service. Please read this policy carefully to understand our practices regarding your personal data.
We collect information you provide directly to us, such as when you create an account, upload photos, or contact us for support.
We use the information we collect to:
Our facial recognition technology processes photos to identify faces and enable photo matching. Face data is encrypted and stored securely, and is automatically deleted when you delete your event or account.
We do not sell your personal information. We may share information in the following circumstances:
When you share an event with guests, they can view photos from that event. Guests can only see photos they appear in when using the selfie search feature.
We implement industry-standard security measures to protect your data:
We cannot guarantee absolute security, but we continuously work to protect your information.
We retain your information for as long as your account is active or as needed to provide services:
| Data Type | Retention Period |
|---|---|
| Account data | Until you delete your account |
| Event data | 30 days (Free), 90 days (Pro), 1 year (Business) |
| Face data | Deleted when event is deleted |
| Guest selfies | Deleted immediately after processing |
You can request deletion of your data at any time by contacting us or through your account settings.
Depending on your location, you may have the following rights:
Request a copy of your personal data
Update or correct inaccurate data
Request deletion of your data
Receive your data in a portable format
Object to certain processing activities
Request limited processing of your data
To exercise these rights, contact us at privacy@pixeva.co or use the settings in your account dashboard.
We use cookies and similar technologies to:
You can control cookies through your browser settings. For more details, see our Cookie Policy.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Address
Pixeva Inc., 110 Sun King Crescent, Barrie, ON L4N 0H7, Canada
For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@pixeva.co.